Question 1

What is the minimum starting deposit?

Accepted Answer

You can open an account and begin investing from R4,100. As you build your plan, you're welcome to add more capital whenever you're ready.

Question 2

How do I withdraw my money?

Accepted Answer

Request a withdrawal through your dashboard whenever you choose. Your funds go back to your nominated account, subject to normal banking processing times.

Question 3

Is my capital safe?

Accepted Answer

Your account is protected with bank-grade security and identity verification. As with all investing, your capital is at risk and can go down as well as up.

Question 4

How long does sign-up take?

Accepted Answer

Most people complete the sign-up process in just a few minutes. Once your initial deposit clears, you can start working with your analyst straight away.

Question 5

Are there any surprise costs?

Accepted Answer

All fees are shown openly before you commit to anything. You'll know exactly what applies to your plan — there are no hidden charges.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be at least 18 years old to open an account and invest. We'll verify your age and identity as part of the registration process.

Question 7

Which payment methods can I use?

Accepted Answer

We accept major debit and credit cards, bank transfers, and selected digital wallets and cryptocurrency options. The full list appears when you fund your account.

Question 8

What are the support hours?

Accepted Answer

Our team is available Monday through Friday, 09:00 to 18:00 SAST, and we aim to respond to all enquiries within one working day.

Question 9

Who handles tax on my gains?

Accepted Answer

Tax on investment returns is your responsibility and depends on your local tax rules. We recommend keeping records and speaking with a qualified tax professional.

Question 10

What does KYC verification mean?

Accepted Answer

KYC (Know Your Customer) is our standard identity check. It protects your account and is a normal requirement for opening an investment account.

Question 11

Do I need investment experience?

Accepted Answer

No — you get a dedicated financial analyst to guide you through every step, so prior market knowledge isn't necessary.

Question 12

Who manages my portfolio?

Accepted Answer

A personal financial analyst, backed by AI technology, oversees your investments based on your goals and risk appetite. The strategy stays human-driven.

Question 13

Is the platform regulated?

Accepted Answer

Yes — we comply with all relevant South African financial and data security regulations, with built-in account safeguards and verification.

Question 14

Can I add more money to my account later?

Accepted Answer

Absolutely. You can top up your account whenever you like and refine your investment plan with your analyst as your goals change.

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